Customer Service

Klarna is a payment service that allows you to make purchases online and pay for them at a later date. Consumers can use Klarna to spread the cost of a purchase across three installments or pay in 30 days’ time. Klarna doesn’t charge interest or fees on the period between purchasing and paying for your products, when you pay on time.

Step 1 - Add products to your cart and select “Klarna” when you check out.

Step 2 – You will be directed to the Klarna website to register and provide payment details. Enter a few personal details and you’ll know instantly if you’re approved. If you’ve used Klarna before, just log in to your account.

Step 3 - Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

If using Klarna Pay in 3 instalments as your payment method, your order must be less than £1000. If using Klarna Pay in 30 days as your payment method, your order must be less than £1000. Orders exceeding these limits are subject to cancellation. If you have any questions, please contact us and we will be happy to assist. .

Orders placed with Klarna will be charged at the time of order placement.

Pay later in 30 days

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees, when you pay on time. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Pay in 3 installments

Klarna’s Pay in 3 installments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Klarna can be used on purchases made on www.jomalone.co.uk website.

Klarna is not available on purchases of gift cards or services. If your order contains gift cards or services, you will need to purchase these ineligible products or services separately.

Klarna is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Klarna account.

Pay later in 30 days

Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

Pay in 3 instalments

If you don't make your payments, you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

*These fees are determined by Klarna in its sole discretion. www.jomalone.co.uk has no control over the fees and receives no additional payment from Klarna should you miss a payment.

Klarna orders are delivered within our standard delivery timeframes like any order from www.jomalone.co.uk.

If using Klarna Pay in 3 instalments as your payment method, your order must be less than £1000, or your personal spending limit as determined by Klarna if that is lower. If using Klarna Pay in 30 days as your payment method, your order must be less than £1000. Orders exceeding these limits are subject to cancellation.

Yes, you may also use a gift card or promotional code with Klarna to pay for your purchase.

Klarna is not available on purchases of gift cards or services.

If your Klarna order contains gift cards or services alongside other eligible products, you will need to purchase these items separately.

Visit the Klarna's app or Klarna's Customer Service page for a comprehensive list of FAQs, live chat and telephone options.

If you would like to cancel an online order after it has been placed, please contact us please contact us here immediately to discuss which options are available to you. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled. If you have placed your order using Klarna, please speak to your payment provider to discuss your cancellation options. Klarna customer service can be found here.

You may return an item purchased online as per our returns policy here. Online orders will not be able to be returned in store if you paid by Klarna.